General FAQ's
We offer performance products and services designed to enhance athletic performance, including custom gym equipment, excellent customer service, and more.
Our headquarters are located just outside Belfast, with a unique on-site manufacturing capability.
Our in-house capabilities enable rapid customisation, and we’ve developed innovative solutions designed to exceed our clients’ expectations every time.
Mindset Day is an internal initiative where the team comes together every Wednesday morning for a 6:30 am workout, boosting productivity and team spirit.
We are committed to sustainability through initiatives in social good, empowering people, energy and emissions reduction, waste and circularity, and corporate governance.
We support the local community through skilled job creation, adaptive equipment development, healthcare initiatives, community partnerships, and volunteering opportunities.
BLK BOX continues to innovate and grow, with plans for further expansion and product development to better serve our customers and communities.
Order And Lead Times
- UK – Last ship day from BLK BOX 19th for delivery on 23rd December. Please note economy postcodes such as Guernsey, Jersey, Isle of Man and north of Scotland will need to leave 12th to ensure delivery, this also includes 3.6m pallets anywhere in the UK for delivery on 23rd December. Please note economy postcodes such as Guernsey, Jersey, Isle of Man and north of Scotland will need to leave 12th to ensure delivery, this also includes 3.6m pallets anywhere in the UK.
- NI - Last ship day from BLK BOX 20th for delivery on 23rd December
- ROI - Last ship day from BLK BOX 19th for delivery on 23rd December
- EU – Last ship day from BLK BOX 6th December for delivery W/C 16th.
At times, our emails can drop into your junk folder, please check this folder for your confirmation email and any other correspondence from BLK BOX. For info on your order simply drop our team a message on our online chat or send an email to support@blkboxfitness.com
Yes, we offer a click and collect service for UK & IRE customers.
At BLK BOX we aim to dispatch in stock items within 72 hours. The lead times for Stock, Manufactured items and Country lead times are detailed below;
Dispatch Lead Times:
Stock items: Within 3-5 business days
- Example items; Hex Dumbbells, Bumper Plates, Kettlebells, Skipping Ropes
Manufactured items: 35 business days
- Example items; Utility Squat Stand, Goliath Half Rack, Wall Mounted Barbell Hanger
Carrier Lead Times:
These lead times are only applicable when your item has left our HQ;
• Ireland: 2-5 business days
•United Kingdom: 2-7 business days
•Europe: 4-18 business days
•Australia: 10-21 business days
•USA: 10-21 business days
We've made a video for you to explain the process of ordering from BLK BOX. You can watch it here.
We are sorry to hear your order was missing items. Please contact us on our online chat, or send an email to support@blkboxfitness.com and include your name and your order number.
Our team will be in touch to get arrange a replacement and resolve this issue for you.
Please allow 24 hours for a response.
Please note that if it’s a parcel, the items may arrive in separate shipments. Please check your tracking for multiple tracking IDs.
BLK BOX offers free shipping for orders over £500 for the UK & Ireland. This is valid for online purchases only and cannot be used in conjunction with any other discount or promo.
Please note that the cost of the product/s must be over the value of £500 for the free shipping rule to apply.
*Some Third Party Products are Excluded from This Offer*
UK & Ireland
- Orders under £50: £4.99
- £50 to £150: £9.99
- £150 to £349.99: £19.99
- £350 to £499.99: £39.99
- Orders over £500: Free *Some Third Party Products are Excluded from This Offer*
- Adjustments to rates apply to online orders only.
- These changes exclude custom or out-of-stock (OOS) requests.
At BLK BOX we manufacture a lot of our own metalwork for our Rigs, Racks and Attachments to ensure high quality kit is provided for our clients.
Items which are not manufactured here in Belfast include;
Olympic Bars, Dumbbells, Kettlebells, Mats, Bumper Plates etc.
Blackout Range: 35 working day manufacturing lead time approx.
Goliath Range: 35 working day manufacturing lead time approx.
Samson Range: 35 working day manufacturing lead time approx.
Nexus Range: 35 working day manufacturing lead time approx.
Custom Items: Up to 50 working days manufacturing lead time approx. Talk to our sales team for a more accurate time-frame.
We are sorry to hear some items in your order have arrived damaged. Please contact us via our online chat or send an email to support@blkboxfitness.com.
Please include your name and your order number. Our team will be in touch to arrange a replacement and resolve this issue for you.
To request an invoice for your order simply drop our team a message on our online chat, or send an email to support@blkboxfitness.com and include your name and your order number.
You can use our 'add to quote' function online and add all the items you want, then submit and it will be sent to a member of our sales team who will get back to you within 48 hours.
Alternatively you can email us at sales@blkboxfitness.com or give us a call on 02890454123.
Cancellation & Returns
If you have placed your order in the last 24-48 hours and wish to cancel please contact our team via online chat, email support@blkboxfitness.com or give our team a call on 02890454123. Please be aware if it has been more than 48 hours your order may have already been shipped from our warehouse and you will not be able to cancel the order.
We understand at times due to size, colour or type some items might not be the right fit for you. We are happy to accept a returned item in its original state within 30 days from the date of you receiving the item for a refund or exchange.
Please be aware all goods must be in a new resalable condition; the product must not be defective or used by the client and must contain all original parts and accessories. This must include all original packaging and tags.
If you could please repackage the item, fill in and include the Returns Form and mark the package with the addresson the form below. Email support@blkboxfitness.com with your order number and items you wish to return. Once this is completed if you can arrange a courier to return the items to BLK BOX Returns.
Please be aware any costs for returning an item must be covered by you the client (unless the product is faulty, or you have received the incorrect item).
We hope that you are happy with your BLK BOX products. However, at times due to size, colour or type some items might not be the right fit for you. If this happens you have 30 days from the date of receiving the item to request a refund or exchange.
Terms & Conditions
• All BLK BOX branded equipment is covered by a limited 12-month warranty.
• All BLK BOX manufactured items are covered by a limited structural lifetime guarantee.
• Warranty terms do not extend to damage arising from improper use, normal wear and tear, improper maintenance, alteration, misuse, negligence, or otherwise not arising from defects of material or workmanship.
We are working on making click and collect live again in the meantime, please contact support@blkboxfitness.com.
All goods must be in a new resalable condition the product must not be defective or used by the client and contain all original parts and accessories. This must include all original packaging and tags.
• We may decline a return or exchange during the process if the items returned have been damaged or any of the above stipulations have not been met.
• We will only refund a delivery charge when there has been a direct error in the delivery process. Delivery charges will not be refunded for late deliveries within a reasonable timeframe.
• Any items returned for refund or exchange without original documentation or without return form will be rejected.
• Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.
• Products can be exchanged for a different size or colour of the same product, provided that the preferred size or colour is available in stock.
• This option is available within 30 days of the delivery and item must not be in used in that period. -If the preferred size or colour is not available, or you want a different product, please return the unwanted product, and place a new order.
• Returns will be processed within 5 business days of arrival at our warehouse.
• It sometimes takes up to 14 days to appear in your bank statement as bank processes vary by the institutions.
• Please note that refunds will be issued to the original method of payment.
We want to inform you that our loyalty points programme has now ended as of August 30th, 2024. Points can no longer be redeemed.
We apologize for any inconvenience this may cause. If you have any questions or need assistance, please contact us at support@blkboxfitness.com.
We also have some exciting news: we will be launching a new platform soon, so keep an eye out for that!
Thank you for your understanding and continued support.
Only ONE discount / promo code can be used per purchase.
Sales Enquiry
Great hear from you! Chat to us on our online chat, or email us at sales@blkboxfitness.com or give us a call on 02890454123. A member of our Sales team will be in contact in the next 48 hours.
The BLK BOX container solutions are available using either a 10, or 20ft steel container. Steel containers in both sizes are available as brand-new containers, or as second-hand containers.
The container size and state you choose, can then be painted in your colour of choice. (RAAL TBC by yourself)
If you opt for a 10 ft container, one 1-Bay Wall Mounted rig can be installed on either side of the container(Total: 2 bays). On the 20ft option, one 2-bay Wall Mounted rig can be installed on either side of the container (Total: 4 Bays). As well as our wall mounted rigs, weight plate storage, barbell hangers, all wall mounted attachments are also available. However, unlike metal work that would be installed inside; all metalwork for use on/in your container will have to be galvanised to prevent oxidisation from occurring.
Lead time from payment is roughly 12 weeks and we will keep you informed, when required, during the process.
Please send the following to sales@blkboxfitness.com and we would be delighted to help:
• Container size confirmation
•Container state confirmation (brand new or second-hand)
•Equipment list
•Delivery (& billing if different) address
•Contact number
For more information on our finance options, click here.