About the Job:

Since 2012, our premise has been simple: to improve athletes' performance. We design, engineer and fabricate our products right here in our HQ. Our ever-growing team are more than engineers and sales people - we are pioneers of change. We aren't concerned with just making good products and providing good customer service. Just as you demand more from your body, we demand more from ourselves, designing our products which help make athletes better.

This role will be the lynchpin to the success of Key Accounts Department. Ensuring that BLK BOX not only uphold & deliver upon contract SLA’s, but to strengthen and develop lasting relationships with our key clients. Working closely alongside the Key Accounts Manager, this role will facilitate the administration & support required for BLK BOX to successfully deliver end-to-end projects for our clients across the UK and Europe.

Responsibilities:

• Serve as the lead point of contact for key account clients.
• Build, manage and develop relationships with key stakeholders.
• Ensure the timely and successful operational delivery of BLK BOX solutions according to key account client’s needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Assist with challenging client requests or issue escalations as needed
• Producing equipment quotations
• Become an expert in our key account client products and offerings.
• Maintain a high level of responsiveness to client needs.

The Ideal Candidate:

• Outstanding ability to multi-task and constantly prioritise with an often-conflicting workload.
• An energetic, confident and friendly personality with the ability to build rapport and be comfortable with all forms of communication i.e., telephone, email, face-to-face meetings etc.
• Ability to identify customer needs and passion for exceeding client expectations.
• Ambitious, driven and hard-working.
• Passionate about their role and the wider success of BLK BOX.
• Be highly methodical and take ownership of a project, seeing it through to completion with the highest attention to detail. .
• Flexibility to travel to European region if/when needed.
• Positive ‘can do’ attitude.
• Passionate about fitness and the industry.
• You will possess a strong team ethos in your work and are always willing to provide support to co-workers.

 

Desirable Skills/Experiences

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Degree of relevant Account Management Experience
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Proven historical experience working in an account management role
• Desirable: Industry relevant experience

 

Why Work for BLK BOX - Join BLK BOX and benefit from:

• The Mission: Be part of a forward-thinking company leading the industry in fitness innovation.
• Recognition and Rewards: Monthly & Annual rewards and recognition for superior performance.
• Collaborative Environment: Work in a collaborative environment that fosters teamwork and accountability.
• Impactful Work: The opportunity to work for a company that positively impacts people's lives.
• Career Growth: Fantastic training opportunities and long-term career progression aligned with our strategic growth plans.
• Perks: Enjoy cool perks such as our on-site gym, staff discount, quarterly team days, health care cashback plan, team lunches, unlimited coffee, and fruit, plus take your birthday off each year and more!
  

To Apply

Please submit a one-page cover letter along with your CV to careers@blkboxfitness.com.

Use the cover letter to showcase your personality and tell us why you want to work for BLK BOX in this role. Let us know what attracts you to this job and how you plan to contribute to our mission of delivering exceptional customer experiences.

• Job Type: Full-time
• Schedule: Monday to Friday
• Work Location: In person

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